This is the privacy notice of Devonish Pantlin Limited T/A LiveryLive, company number . (‘we’, ‘our’, or ‘us’).
Our registered office is at 33-35 Daws Lane, Suite 16, Daws Lane Business Centre, London NW7 4SD
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This notice applies to personal data collected through our website or mobile app through social media platforms, including but not limited to Facebook, Instagram and Twitter
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website or mobile app.
How we obtain personal data
The information we process about you includes information:
Types of personal data we collect directly
When you use our website or mobile app, our services or buy from us, for example, when you create an account on our website or mobile app, we ask you to provide personal data. This can be categorised into the following groups:
Types of personal data we collect from your use of our services
By using our website or mobile app and our services, we process:
Our use of aggregated information
We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a feature of our website or mobile app is useful.
However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
Special personal data
Special personal data is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
It also includes information about criminal convictions and offences.
We do not collect any special personal data about you.
If you do not provide personal data we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.
In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you create an account on our website or mobile app, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website or mobile app.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us [email protected] However, if you do so, you may not be able to use our website or mobile app or our services further.
We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal data.
Who we share your information with
We may share your information with partners, agents or service providers to allow them to perform services on our behalf or to help us improve the services we provide to you. These partners will only act under our instruction and will not use your information for their own purposes.
We always have contracts in place with our suppliers, which require them to comply with UK data protection law and have systems and processes to protect the security of your information. We promise to always keep your details safe and we’ll never sell your information to other organisations.
Information you provide
Our mobile app allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
For example, when you post a message on our mobile app, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.
In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at [email protected]
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or GoCardless or some other reputable payment service provider. That page may be branded to look like a page on our website or mobile app, but it is not controlled by us. You can find information about the payment services providers’ privacy policies and practices at:
Third party advertising on our website or mobile app
Third parties may advertise on our website or mobile app. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website or mobile app.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Disputes between users
In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user.
At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.
Service providers and business partners
We may share your personal data with businesses that provide services to us, or with business partners.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website or mobile app are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website or mobile app, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website or mobile app and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website or mobile app.
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Use of our services by children
If you are under 18, you may use our website or mobile app only with consent from a parent or guardian.
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party such as but not limited to Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please tell us.
Data may be processed outside the UK
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the UK from time to time in other aspects of our business such as sending e-mails.
Accordingly data obtained within the UK or any other country could be processed outside the UK.
We use the following safeguards with respect to data transferred outside the UK:
Control over your own information
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website or mobile app.
To obtain a copy of any information that is not provided on our website or mobile app you should contact us to make that request.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
If you wish us to remove personally identifiable information from our website or mobile app, you should contact us to make your request.
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
Communicating with us
When you contact us, whether by telephone, mobile app or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while do so.
Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
Compliance with the law
We shall update this privacy notice from time to time as necessary.
Terms & Conditions for Livery Live website and/or mobile app
By downloading or using the website (https://liverylive.com/)/mobile app, these terms will automatically apply to you; therefore, you should make sure that you read them carefully before downloading or using the website/mobile app. You are not allowed to copy, or modify the website/mobile app, any part of the website/mobile app, or our trademarks in any way. You are not allowed to attempt to extract the source code of the website/mobile app, and you also should not try to translate the website/mobile app into other languages, or make derivative versions. The website/mobile app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it still belong to Devonish Pantlin Limited T/A Livery Live, company number 12774929, registered office is at 33-35 Daws Lane, Suite 16, Daws Lane Business Centre, London NW7 4SD, United Kingdom.
After signing up for the free trial period, Livery Live will send you an e-mail to set up your account and when set up is completed, the mobile app will become available to you and all your horse owners for download and use free of charge. The account will be active for a period of 6 weeks or as otherwise agreed with Livery Live. This can be cancelled at any time during or at the end of the trial period by unsubscribing via website/mobile app or e-mailing us at [email protected] at least 48 hours before your trial period ends. You will receive an e-mail from Livery Live 7 days before the end of the trial period notifying you that your trial period is coming to an end, and unless you have unsubscribed, your subscription account will be automatically set up and you will be debited for the selected number of horses using Stripe/GoCardless on the card/bank account details provided. On receipt of monthly payment your subscription account will be active for 1 full calendar month and will automatically renew and be debited on the same day each subsequent month for a period of 1 full calendar month. E-mail confirmation of payment receipt will be sent to you by Stripe/GoCardless. Your subscription agreement can be terminated at any time during the calendar month by unsubscribing via website/mobile app or e-mailing us at [email protected] at least 48 hours before your subscription account is due to renew. The account will stay active for the full prepaid current calendar month and no refunds will be paid on a pro rata basis. In the event of non-payment you will receive an e-mail reminder on the payment due date and 5 days after payment due date has passed. If no payment is received, 10 days after payment due date you will receive an email notifying you that your subscription account has been suspended. On receipt of payment within one calendar month from the original payment due date, your subscription account will be reactivated from initial payment due date with all previous input and billing available to you. If payment is received later than 1 calendar month from the original due date, your subscription account will be reactivated on date payment received and future payments taken as above from this date. Previous input and billing will be available to you.
If Livery Live have to terminate this service, you will be given 1 full calendar month notice that this agreement is coming to an end.
Devonish Pantlin Limited T/A Livery Live is committed to ensuring that the website/mobile app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the website/mobile app at any time and for any reason.
Link to Terms and Conditions of third party service providers used by the website/mobile app
You should be aware that there are certain things that Devonish Pantlin Limited T/A Livery Live will not take responsibility for. Certain functions of the website/mobile app will require the website/mobile app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Devonish Pantlin Limited T/A Livery Live cannot be held responsible for the website/mobile app not working at full functionality if you do not have access to Wi-Fi, and you do not have any of your data allowance left. If you are using the website/mobile app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the website/mobile app, or other third party charges. In using the website/mobile app, you are accepting responsibility for any such charges, including roaming data charges if you use the website/mobile app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you are using the website/mobile app, please be aware that we assume that you have received permission from the bill payer for using the website/mobile app.
Along the same lines, Devonish Pantlin Limited T/A Livery Live does not accept responsibility for the way you use the website/mobile app i.e. you need to make sure that your device stays charged, i.e. if it runs out of battery and you cannot turn it on to avail the service, Devonish Pantlin Limited T/A Livery Live cannot be held responsible.
With respect to Devonish Pantlin Limited T/A Livery Live’s responsibility for your use of the website/mobile app, when you are using the website/mobile app, it is important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Devonish Pantlin Limited T/A Livery Live accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the website/mobile app.
At some point, we may wish to update the website/mobile app. The website/mobile app is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the website/mobile app to) may change, and you will need to download the updates if you want to keep using the website/mobile app. Devonish Pantlin Limited T/A Livery Live does not promise that it will always update the website/mobile app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you. If Livery Live have to terminate this service, you will be given 1 full calendar month notice that this agreement is coming to an end.
Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the website/mobile app, and (if needed) delete it from your device.
These Terms & Conditions will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.
We may update our Terms & Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of 25/03/2021.
If you have any questions or suggestions about our Terms & Conditions, do not hesitate to contact us at [email protected]